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Returns / Exchanges Returns / Exchanges
Shipping
Our products are shipped through either Canada Post, DHL, FEDEX,UPS OR USPS. We are entrusting a third party to deliver your item in a timely fashion. Once the package leaves our facility, it is now the responsibility of said third to deliver your package.
Orders placed after 12pm will be sent out the next day.
If you would like to require signature for delivery, please call us or email us at info@livefast.com for that option.
INTERNATIONAL ORDERS: Due to problems of Covid-19, We are still seeing some delays all orders come with tracking information and this will be the most up to date and accurate info. If you package has been sitting in the same location for greater than 1 week, please email or call us
info@livefast.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@livefast.com If your return is accepted, we’ll send you a return shipping label if the item is defective otherwise it is up to the customer to return the item, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@livefast.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to Covid 19 No face-covering products can be returned, also we do not accept returns on items discounted at 40% off or greater as these are considered clearance and final sale items.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Custom Items
All custom gloves and vests are handmade. No refunds or exchanges will be allowed on custom items. Double check your size before ordering. If you are between sizes, we recommend sizing up.
Shipping
Our products are shipped through either Canada Post, DHL, FEDEX,UPS OR USPS. We are entrusting a third party to deliver your item in a timely fashion. Once the package leaves our facility, it is now the responsibility of said third to deliver your package.
Orders placed after 12pm will be sent out the next day.
If you would like to require signature for delivery, please call us or email us at info@livefast.com for that option.
INTERNATIONAL ORDERS: Due to problems of Covid-19, We are still seeing some delays all orders come with tracking information and this will be the most up to date and accurate info. If you package has been sitting in the same location for greater than 1 week, please email or call us
info@livefast.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@livefast.com If your return is accepted, we’ll send you a return shipping label if the item is defective otherwise it is up to the customer to return the item, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@livefast.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to Covid 19 No face-covering products can be returned, also we do not accept returns on items discounted at 40% off or greater as these are considered clearance and final sale items.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Custom Items
All custom gloves and vests are handmade. No refunds or exchanges will be allowed on custom items. Double check your size before ordering. If you are between sizes, we recommend sizing up.
